Managed Services
Advanced Technology Solutions can be daunting especially when you consider budget limitations, smaller available talent pools, and ever-changing emerging technologies. Technology Managers today are forced to master more technologies within shorter timelines than ever before. It becomes cost prohibitive to acquire an extensive tiered talent pool of experts to support the myriad of infrastructure domains for today’s enterprise (e.g., Network, Security, Virtualization, Storage, Compute, Unified Communications, Mobility, Desktop/Mobile Devices, Infrastructure applications and systems/service management etc.) on a full-time basis.
Hitorra America partners with customer to provide efficient and cost-effective managed services by leveraging its extensive tool of divers and sufficient technology experts for a fraction of what it would cost a customer wanting to extend their bench to support advanced technologies. Further, Hitorra America also offers a “Total Control” Managed Service offering by providing and monitoring a variety of toolsets allowing our team to proactively maintain the enterprise architecture from our NOC.
Our Service Offerings
- Technology experts with extensive experience and qualification (i.e. Ph.D., CCIE and other vender certification)
- Comprehensive Toolsets for Monitoring, Alerting, Management and Reporting
- Subscription based IT Consulting Services
- Pay per device, per month
- Manage the device in the office or in a data center
- Hosted Help Desk Services
- Secured Private Help Desk
- 24x7x365 monitoring and remediation services with aggressive SLAs
- On-demand on-call/on-site advanced level engineering and support resources
- Pro-active maintenance, enhancement and optimization
- Detailed reporting, Root Cause Analysis and trend analysis for infrastructure uptime matrix
- Professional services resources delivering complex infrastructure solutions
- Dedicated Support Team
- Desktop Management
- Server Management
- Cloud Backup Services
- Cloud Support Services
Our offerings enable customers to:
- Increase operational efficiency
- Reduce and control operating costs
- Cost effectively gain access to world-class consultants
- Reallocate internal resources for core activities
- Maximize use of IT resources
- Stay patched and current in a cost-effective way
Customer Benefits
- Immediate access to subject matter experts across supported technology domains
- Best practices advisory services
- Alliance with key product vendors
- Around the clock pro-active support
- Prompt Break-fix Remediation Services
- Immediate Cost Savings as compared to staffing a full time advanced technology bench of engineers
- Experienced Infrastructure experts available at an affordable cost
- Free up in-house IT staff to focus on strategic business requirements
- Protection against loss of intellectual organizational knowledge cost by staff turnover
- No additional cost for training and maintaining evolving technology skillsets
- Greatly reduces project timelines and costs by allowing our project team to be a fully integrated extension to the customer’s technology team
Managed Support Solution Verticals
- Data Center and Cloud Infrastructure Management
- Security Posture and Unified Thread Management
- Corporate Governance and Compliance Management
- Server, Desktop and Mobile Device Management
- Application Performance Management
- Electronic Medical Records Systems
- Financial Data Systems
- Inference and Correlation Tools
Our Differentiators
- 24/7 Network Operations Center
- 24/7 availability of industry certified and skilled man power
- Fastest response and resolution times in the industry
- Remarkable retention rates for clients and employees
Let’s Start Something new
Hitorra America is ready to help your organization secure, modernize, and grow through the use of leading-edge technology solutions. Contact our team to start today!